Shipping Policy

Last updated: June 8, 2026

This Shipping Policy explains how Cana Wine Company ships and delivers your order. It works together with our Terms of Service, Refund Policy, and Privacy Policy, which are incorporated by reference. By placing an order, you agree to this Shipping Policy and those terms.

1. Where We Ship

We ship only to states and localities where it is lawful for us to sell and deliver wine and spirits. If we are unable to lawfully ship to your address, we will notify you and cancel and refund that portion of your order, consistent with our Terms of Service. You are responsible for ensuring that it is legal for you to purchase and receive alcohol at your delivery address.

We cannot ship to P.O. boxes or to APO/FPO addresses. International shipping may be available on a case-by-case basis; please contact us at support@canawineco.com before ordering, and note that you are responsible for compliance with the import laws of the destination country, as described in our Terms of Service.

To deliver your order, we share limited personal information, such as the recipient’s name and address, with our shipping carriers, as described in our Privacy Policy.

2. Age Verification and Delivery

You must be at least 21 years of age to purchase and to receive a delivery. By placing an order, you represent that you and the recipient are at least 21, consistent with our Terms of Service. We reserve the right to request proof of identity before processing an order.

An adult who is at least 21 years of age must be present to sign for the delivery and must present valid, government-issued photo identification. Our carrier will not leave alcohol unattended and will refuse delivery to anyone who is under 21, who cannot produce valid identification, or who appears to be intoxicated. Because someone 21 or older must be available to sign, we recommend shipping to an address where an adult will be present during the day, such as a workplace.

3. Order Processing

All orders are processed within 2 to 5 business days after they are placed. During this time, Cana Wine Company undergoes extensive quality-control measures to ensure that every product meets our standards before it ships. If your order requires a weather hold or additional verification, processing may take longer, and we will keep you informed.

Your payment method is charged at the time you place your order, consistent with our Terms of Service. If we are unable to accept or fulfill your order, we will cancel it and issue a refund to your payment method.

4. Carriers and Delivery Times

We ship via UPS using the following service levels:

•     Ground — approximately 1 to 6 business days in transit.

•     Three-Day Ground — 3 business days in transit.

•     2nd Day Air — 2 business days in transit.

•     Next Day Air — 1 business day in transit.

Carriers do not count the pickup day when calculating transit time, and these transit times are in addition to the 2 to 5 business day processing period described above. If we expect a longer delay, we will contact you by email.

Because every order is subject to that processing window, an expedited selection such as Next Day Air or 2nd Day Air shortens transit time only and does not shorten processing time, so it may not arrive on a specific desired date. If you are ordering expedited shipping to meet a particular date, please contact us before placing your order, or immediately afterward, so we can confirm whether that date can be met. Cana Wine Company is not liable for any failure to meet an expected or requested delivery date.

5. Shipping Rates

Shipping charges are calculated at checkout based on your destination, the service level you select, and the size of your order. We recommend expedited shipping (2nd Day or Next Day Air) for Alaska and Hawaii.

When a free-shipping promotion applies, the free-shipping benefit is capped at $35 USD per order. If actual shipping charges exceed $35, you are responsible for the amount above $35, which will be shown at checkout.

6. Weather Holds and Temperature-Sensitive Shipping

Wine and spirits can be damaged by extreme heat or cold. During periods of extreme weather, we are glad to hold your order in our temperature-controlled storage, at no additional charge, until conditions are safe for shipping, and we recommend 2nd Day or Next Day Air to limit the time your order spends in transit. Please let us know if you would like a complimentary weather hold or would prefer that we ship during extreme weather.

The decision to have your order shipped during periods of extreme weather, whether hot or cold, is entirely your choice. When you choose to ship during such conditions, Cana Wine Company will do everything within its power to reduce the risk of temperature-related damage, but is not liable for any heat or cold damage to wine or spirits that occurs in transit.

7. Tracking Your Order

Once your order ships, we will email you a shipping confirmation that includes tracking information. You can also track your order at any time at canawineco.com/pages/track-your-order or through your account.

8. Lost, Delayed, or Damaged Shipments

If your order does not arrive, you must notify us within thirty (30) days of the date of your shipping confirmation so that we can investigate with the carrier, consistent with our Terms of Service. Claims for non-delivery made after that period may not be honored, except as required by law.

If your order arrives damaged or defective, please contact us promptly — and in any event within the timeframe stated in our Refund Policy — with your order number, photographs, and a description of the issue, and we will work with you to arrange a replacement or refund where appropriate. Damage caused by heat or cold in transit is governed by the Weather Holds and Temperature-Sensitive Shipping section above and is not covered.

If a shipment cannot be delivered and is returned to us — for example, because no adult 21 or older was available to sign after the carrier’s delivery attempts — you will be charged an additional shipping fee to have your order resent. If a shipment is returned to us while in transit at your request, such as a cancellation or refund, the terms of our Refund Policy apply, including the 30% restocking fee and non-refundable original shipping charges.

9. Risk of Loss and Title

Title to, and risk of loss for, the products pass to you upon our delivery of the order to the carrier, consistent with our Terms of Service. By arranging transportation on your behalf, we are providing a service to, and acting on behalf of, you. By using this service, you represent that you are acting in compliance with the laws of your state and locality regarding the purchase, transportation, and delivery of alcohol; that you have obtained any required permissions and paid any required fees; that you are working through properly licensed intermediaries where required; and that you are at least 21 years of age and legally entitled to receive the quantities ordered.

10. Questions

If you have any questions about this Shipping Policy or your order, please contact us:

Cana Wine Company

Email: support@canawineco.com

Phone: 629-800-5131