Refund and Exchanges
We take great pride in our reputation for buying wines with the finest provenance possible. We personally inspect, clean and wrap every bottle of vintage wine that comes into our warehouse. When these wines pass our quality test along with in-depth cellar research, then these wines will get our THREE STAR Inspected by Brad Morley label or we do not sell them.
If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt refund or exchange. Dissatisfied being not the wine you thought it was, wrong vintage or vineyard. The time frame to contact us on this return is 7 days from receipt of the wine. CANA Wine Company reserves the right to refuse returns for any reason it deems the wine could have been subject to extreme conditions while out of their possession. If a package is visibly damaged upon receipt, you may refuse delivery. Once you have accepted delivery of your order, please contact Customer Service at 615-946-1784 or via email at email@example.com before returning any merchandise. We will assist you to make returns and exchanges as stress free as possible. Normally, we will have a shipping company pick up the product, and upon receipt of the return to Cana Wine Company. We will ship out a replacement or issue a credit.